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Governance / Legal / Data Protection
Effective: January 1, 2026 • Version 4.0

Privacy Policy

Achtrex Technology - FZCO is committed to the highest standards of data integrity, confidentiality, and individual privacy. This document details our processing principles across website visits, enterprise client portals, real-time 3D configurators, and custom AI systems.

Regulatory Alignment

• UAE Personal Data Protection Law (PDPL)

• EU General Data Protection Regulation (GDPR)

• UK Data Protection Act 2018

Article 01

Commitment & Regulatory Frameworks

Achtrex Technology - FZCO ("Achtrex", "we", "us") respect the privacy of individuals whose data we collect and process. We strictly abide by:

  • UAE Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data (PDPL).
  • Regulation (EU) 2016/679 of the European Parliament (General Data Protection Regulation / GDPR).
  • UK Data Protection Act 2018 and the UK General Data Protection Regulation.

Whether you are an enterprise client commissioning an interactive 3D platform, an automotive brand partner, or a studio website visitor, this Privacy Policy outlines how your personal information is processed and protected.

Article 02

Information We Collect

We collect data across three distinct categories:

1. Voluntarily Provided Contact & Inquiry Data

When you submit our contact forms, book a demo via Calendly, or execute an agreement, we collect your name, corporate email address, organization name, telephone number, geographic territory, and project scope details.

2. Technical & Device Telemetry

When interacting with our website or 3D configurators, we record IP addresses (anonymized at edge), browser user agent headers, WebGL renderer strings (to adapt texture resolution to GPU memory), session durations, and interaction metrics.

3. Enterprise Contractual & Billing Records

Commercial billing records, corporate tax registration numbers (TRN), wire transfer receipts, and authorized representative signatures are collected for accounting and compliance with UAE Federal Tax Authority statutory requirements.

Article 04

AI Architecture & Data Isolation Guarantee

Zero Retention & Private Foundation Model Guarantee

Achtrex guarantees that Client data ingested into AI pipelines, multi-agent frameworks, or vector databases is never retained, shared, or utilized to train public models. All enterprise AI inference routes through isolated private endpoints under strict enterprise non-training terms.

Article 05

Cookies, Telemetry & WebGL Metrics

Achtrex employs minimal, essential first-party cookies and anonymized telemetry strictly necessary for user interface responsiveness and WebGL viewport rendering. We do not engage in third-party behavioral cross-site tracking or commercial data brokerage.

Article 06

Audited Sub-Processors & Infrastructure

Achtrex shares data solely with vetted enterprise infrastructure providers bound by signed Data Processing Agreements (DPAs):

  • Supabase / PostgreSQL: Encrypted operational database and media storage (SOC 2 Type II certified).
  • Cloudflare / Edge CDN: Global SSL termination, edge caching, and DDoS mitigation.
  • Vercel: Production frontend hosting and serverless compute infrastructure.
  • Google Tag Manager: Privacy-compliant event aggregation.
Article 08

Retention & Cryptographic Erasure

Inquiry submissions are retained for up to 24 months to support relationship history unless erasure is requested. Active client records are maintained throughout the contractual term and archived for statutory accounting compliance (typically 5 years under UAE commercial tax regulations).

Article 09

Global Data Subject Rights (GDPR & PDPL)

Regardless of residency, all individuals whose data we process possess the right to:

Right of Access & Portability

Request an electronic extract of all personal data held about you.

Right to Rectification

Request immediate correction of inaccurate or incomplete records.

Right to Erasure ("Right to be Forgotten")

Direct the permanent cryptographic deletion of your personal records.

Right to Object & Restrict Processing

Restrict processing of your records for specific legitimate purposes.

To exercise any privacy right, email our Data Protection Desk at privacy@achtrex.com. We respond to all verified requests within thirty (30) days without charge.

Article 11

Data Protection Officer & Inquiries

For inquiries regarding this Privacy Policy, enterprise DPAs, or data subject requests, please contact:

Data Protection Officer

Achtrex Technology - FZCO

Digital Park A5 Building, Office 6009

Dubai Silicon Oasis, Dubai, UAE

Email: privacy@achtrex.com